💃 Good Enough vs Transformative🕺

Good morning, Salesforce Nerds! When you talk to frustrated managers of Salesforce teams, you may hear, in an exasperated tone, “They don’t care. I just wish people on the team cared!”

This same manager may have had the luxury of hiring some or all of their team.

Afforded the opportunity to select the best and brightest, per their desired attribute list, is like being the captain of an NBA All-Star game - an embarrassment of riches 🤩!

But talent and abilities aren’t always a guarantee of success, as exemplified by the disastrous 2004 USA Men’s Basketball “Dream Team.”

While being “the best” at Salesforce can be a primary contributor to success, a severely underrated attribute is caring.

👍 Caring fills in the blanks.

👍 Caring gets you through the mud and to the finish line.

👍 Caring is the difference between “good enough” and “transformative.”

Here are 8 signs that you care 👇

GIVE AF

8 Signs That You Care

☺️ You work the “why” before the “how.” Like a chef who asks customers their preferences before cooking a meal 🧑‍🍳. When a client asks to automate their exceptional post-sale process, you ask why a there is a need to automate something that rarely occurs, instead of jumping to the “how” your Flow will do this thing.

☺️ You get emotional sometimes. Like a humane society volunteer who wants to adopt all of the oldest and longest tenured dogs at the rescue 🐶. A Salesforce professional who cares can get emotional when a stakeholder isn’t appreciative 😥 or their manager compliments their great work 😊.

☺️ QA matters. Like a car wash owner who personally inspects every car before it leaves their facility. If you feel anxious unless you’ve personally QA’d the thing, then you care 💯.

☺️ You struggle with delegation. Like Kobe Bryant refusing to pass the ball because he didn’t believe his team sufficiently cared.

☺️ You aren’t obsessed with finding shortcuts or cheat codes to get things done. Some deliverables, like data migration or security configurations, just have to be grinded out. You make the time to tackle the big effort.

☺️ You advocate for what’s right, not what’s popular. Like a doctor who insists on a multitude of tests, even when their patients are agreeable with an initial diagnosis. This infuriates stakeholders because they want Fast and Cheap, versus what’s Right.

☺️ You overcommit to a heavy workload….and deliver. This is noble, like a parent who invites their 30 extended-family members to Thanksgiving dinner and stress-cooks for 2 days to deliver an incredible and tasty feast 🍗. But are left with a neglected partner, kids, and job responsibilities that need attention. It’s the same as telling your stakeholders you’ll have the new commissions solution completed before 2025Q1, knowing this will vaporize your nights and weekends.

☺️ Handoffs matter to you. If you’re an implementation consultant who will be handing the org over to the client, you ensure the client is setup for success in managing the org on their own. Signing them to a managed service deal, spending extra time with their Salesforce Admin, or pain-stakingly teaching the client’s unsuspecting Sales Ops Manager how to be an admin.

FINAL THOUGHTS

Takeaway

You can be a Flow magician 🪄.

An expert at managing stakeholder relationships 🤝.

Or the Frank Lloyd Wright of data architecture 🏛️.

But if you don’t care, then you’ll not be the best you can be. Your stakeholders and clients won’t experience the best service possible. And your success will be fleeting.

So what say you? Do you agree?

SOUL FOOD

Today’s Principle

and now....Your Salesforce Memes