💃 Salesforce Professionals - How to Ask For Problem Solving Help 🕺

Good morning, Salesforce Nerds! Asking for help can be daunting. We are all busy bees 🐝. But when we're stuck, we're stuck. We need help, otherwise we're dead in the water and are not adding value 🙁.

Our coworkers are supportive, and want the team to succeed. And they know that helping out where ever they can increases trust and improves the company culture.

But we still need to come correct with our questions. We can't take advantage of our coworker's generosity or else we become the weak link.

So, how do we ask all of our questions while keeping the team strong 💪? That is our topic for today! Let's goooooo!

Agenda for today includes

• Salesforce Professionals - How to Ask For Problem Solving Help

• Daily Principle

• All the Memes

How to Ask For Problem Solving Help

It's a problem if you aren't asking questions. Us Salesforce professionals are limited to what we know 🧠, which pales in comparison to what Salesforce is actually capable of 💪. It is only natural we will have a plethora of questions, especially to our more seasoned coworkers.

It will come as no surprise that our more experienced coworkers will be busier. Their knowledge is invaluable and they are a desirable resource for stakeholders and coworkers, alike.

We can't spam our coworkers with low-effort questions. We may get responses to 1 or 2 of these, but a good leader will set us straight. So, what is straight?

First, let's validate a low-effort question:

"Does every custom object have __c appended to it?"

Yes, this is a low-effort question. How do we know? We can google (or ChatGPT) this and receive an immediate response. Why would we waste a coworkers valuable time with a question that we can Google 🤦‍♀️?

🚫 DON'T ASK LOW EFFORT QUESTIONS 🚫

So what is a high-effort question? A good question? A question that our coworkers will respect us for asking?

In general, it is a question that you put effort in resolving, took the time to research, and then understand where and how you got stuck. We need to have the Who, What, When, Where, and How. Add a big spoonful 🥄 of Why, ie the business objective, and your coworker is going to be happy to work with you on getting an answer.

Here is what a high-effort question looks like:

"Yesterday, I received a request from a business stakeholder for Jira access so they can review the updates and comments in cards. I checked the profile of another stakeholder from the same business department and they are part of the "Stakeholder Business Group" permission set. When I click into the stakeholder who wants the access, I receive the "You have insufficient privileges to access this user's page" message. See the attached screenshot and url with the error message. Can you help me get this stakeholder the proper access?

There are 3 great attributes to this question -

1. ✅ The Who (Business Stakeholder), What (needs access), When (yesterday), Where (Jira), and Why (visibility), .

2. ✅ References (searched and found a similar user) and screenshots (exception message)

3. ✅ EFFORT! The request by the stakeholder was made yesterday, and a good amount of research and troubleshooting was done to compile these details into a quality question.

Simple! Yes - it will take time to do the diligence and research. You may even figure it out and not have to ask anyone! Imagine that....

Daily Principle

and now....Your Daily Memes

Please refer your fellow Salesforce Professionals! It is bad karma to keep all the memes to yourselves...

It's easy. It's fun. It's good for your skin. All you gotta do is copy/paste the below referral link, then send to your friend!