💃 Salesforce Professionals - Did We Just Become Best Friends? 🕺

Good morning, Salesforce Nerds! Are you an Admin, partnered with consultants who are inconsistently prepared for meetings, always sending emails at odd hours, and seemingly are dumping more work on you?

And Consultants, are you partnered with an Admin who is possessive of the org, does not loop you in on sandbox refreshes, and who thinks gold hoodies and Dreamforce are basically pope robes and the Vatican?

Ok, now that we got the cheap shots out of the way, let's vibe.

Agenda for today includes

• Did We Just Become Best Friends?

• Daily Principle

• All the Memes

Did We Just Become Best Friends?

The first step in resolving beef is agreement. Get the other person to say yes.

Salesforce Admins and Consultants have plenty to argue about. We are on different sides of the fence. One of us calls an Org ours, while the other has no Org to claim as their own. One of us makes decisions, while the other creates options to choose from.

But what to agree on? Good news. We have MUCH to agree on! Let's hug on 3 of them-

1) Salesforce is Amazing

This is soooo obvious, but we use it more as a pissing contest than the hugging match it could be. How often have we flexed our Salesforce cert-counts, knowledge, and skills to our counterparts? Or that we have more experience in a cloud? Or that we saw Metallica at Dreamforce 2018 🤘?

Instead, we should be focused on the amazing-ness we experience together.

"Hey, did you read the SalesforceChaCha newsletter this morning? See those memes? Haha, right? Hilarious."

That's one really, really good example, and there are infinite opportunities to bond over, like this, this, and this. Or our shared hatred of MFA. Our shared pain of that one user who is always changing the list view. Our agreement that the Trailblazer hoodies are exceptionally soft and comfortable.

Release notes. Mark Benioff slaying the Q4 earnings call. EinsteinGPT. We all appreciate these things. We are excited by them. They make our Salesforce professions more enjoyable. They give us prestige.

2) The Users Are Our Customers

Admins serve the users. Consultants serve the users, through proxy of the project team. Everyone is there to make the company's revenue-getters (aka salespeople) successful. When salespeople make money, the company makes money, we all make money.

It is easy, and common, to lose sight of this. Salesforce professionals exist to serve the users.

The admins need to remind the consultants of this, as the consultants are often a project team away from the frontline. It is easy to lose sight of the users when you rarely interact with them. The admin needs to do their best to represent the users, and to clarify to the consultants the essence of their unique user base.

The consultants need to set up the admins for success, and ensure the admin is armed with the knowledge to support their users, and their org.

3) We Are On The Same Team, We Are In The Same Tribe

Seth Godin's book, Tribes, describes the relationship of Salesforce Professionals well. Admins, Consultants, Devs, SAs, TAs, etc. We are all a tribe, all on the same team, all working to serve the users, through our favorite SaaS CRM - Salesforce.

Teammates, fellow tribespeople - we need to support one another, lookout for each other, and celebrate our wins together. We have common enemies (bad users, MFA, web devs) and common friends (SalesforceChaCha, Gearset, 3 major releases/yr). We are in this together.

Now let's get out there and build bunk beds!

Daily Principle

and now....Your Daily Memes