💃 We Took The "AI For Business" Salesforce Trailhead. Here's Why We Loved It! 🕺

Good morning, Salesforce Nerds! Artificial Intelligence has saturated our daily lives, mainly through media, but also, for a few of us, through our own hands-on interactions.

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From a Salesforce professional’s perspective, there is always the 2 questions-

1. Will AI replace me?

2. How can AI help me?

Question 1 comes up often in communities like Reddit, here, here and here, for example. The general consensus is - No, AI will not replace Salesforce professionals. The cycle between the what the stakeholder wants, and what the stakeholder gets, is too complex.

Question 2 is the more interesting question because we have direct control over this scenario! Yes, is the emphatic response to “an AI help me.”

SalesforceChaCha is 💯 on Team “AI is amazing.” This is no crypto/web3 may-it-is/maybe-it-isn’t. AI is slice-iest bread 🍞 since the internet.

Before this gets gushy, back on track - we took the AI for Business Trailhead, and we loved it. Today, we discuss what we loved about it!

Agenda for today includes

• We Took The "AI For Business" Trailhead. Here's Why We Loved It!

• Daily Principle

• All the Memes

We Took The "AI For Business" Trailhead. Here's Why We Loved It!

Here are 3 things we loved about this trailhead -

1) Keep it Simple ✅ 

No surprises here. We all know Trailheads do a proper job of explaining new-to-us concepts. Start with the foundations, then work your way up to business cases.

Loved the simplicity of the first trail and how it breaks down the 4 core “ingredients,” or what AI can do for your Salesforce solution -

1. Probability - or percentages, of Yes or No outcome. (ex. lead scoring)

2. Numeric Predictions - counts and values (ex. total revenue)

3. Classifications (ex. patterns around, for example, demographics)

4. Recommendations (ex. patterns around, for example people who bought this→ also bought this)

2) Applicable ✅ 

Again, we know Salesforce does this really well in their trailheads. In this trail, they had examples for applications of the “ingredients” for Sales use cases, Marketing use cases, Service use cases, Commerce use cases, and so on.

If the ingredients, by themselves, are hard to imagine in the real world, then the examples provided in the trailhead use common business scenarios. Great way to make big concepts sticky in our brains 🧠!

3) The How ✅ 

AI can seem like black magic 🪄 🐰 🎩 . This trail does a great job of taking you behind the curtains to explain how AI chatbots are able to communicate as effectively as humans, in regards to syntax, context, and content.

When we understand, we are empowered. AI is coming in hot, and Salesforce is embracing it along with the rest of tech and much of business. The more we understand, the more comfortable we will be with the inevitable changes.

Takeaway

The AI for Business Trailhead was a quick one, and there was more Salesforce-produced AI content rabbit hole to go down, which of course we did.

Embracing the value AI will add value to our roles as Salesforce professionals.

Finding ways to use it is your next task. It is not quite production-ready for creating flows and writing apex, but it is excellent for formula fields. It is even better at drafting emails, summarizing articles, and explaining complex things in simple terms, aka ELI5.

Finally, to those who are concerned it will replace you - take the trailhead. As mentioned, knowledge is power, and when you understand how AI works, you will also understand it’s inherent limitations, like decision-making and dealing with less-than-ideal context.

Daily Principle

and now....Your Daily Memes