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💃 "You Are Here" | CMMI and Salesforce Professionals🕺

💃 "You Are Here" | CMMI and Salesforce Professionals🕺

Evaluating Company Maturity (It's Cooler Than it Sounds....)

Salesforce ChaCha
September 21, 2023 • Estimated Reading Time: 6 minutes

Good morning, Salesforce Nerds! Be sure to check out the Job Board! If you’re into biking 🚴 there’s a great role to combine your passions ❤️!

Anyway…

Have you looked at a line-graph and seen the “You Are Here!” star ⭐️ ?

Isn’t it nice to know where you stand? If you’re closer to the bottom than the top? Closer to the end than the beginning?

What if you could do that for your company? Or your client’s company?

🤔

Wanna hear more? Read on ⬇️

Agenda for today includes

"You Are Here"
Daily Principle
All the Memes

“You Are Here”

Today we will discuss-

💃 What Is It? 🕺

💃 Why Should You Care? 🕺

💃 What’s Included?🕺

💃 How Do You Get It? 🕺

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WHAT IS IT?

The Capability Maturity Model Integration (CMMI) is a framework to assess the maturity of an organization's processes.

It was originally designed for software development, but if it can handle software, it can surely handle a business 🙂!

It provides a structured approach to evaluate an organization's capabilities and helps in achieving process excellence 🙌.

Like all good frameworks, it is flexible. You can get crazy, or use it as a snapshot 📸 tool, like the example in the “How Do You Get It” section, below.

WHY SHOULD YOU CARE?

For in-house Salesforce professionals, you can get a sense of what your life is gonna be like working at this company.

If you run the CMMI framework and find yourself in Level 2…you know you’re gonna have some tough days 😓. Your company will be missing important processes and communication loops. You may even be responsible for developing them, in addition to your Salesforce work 😳.

If you’re Level 5, you may have a light workload, and/or are only working on optimization projects 🎉!

For consultants, you can run this framework on your consultancy (you small shops may not like what you find…😂).

Or you can use it to assess your clients. In this regard, CMMI pairs well with industry-effects. 🤤 Mmmmmm combining frameworks to triangulate the state of things 😋.

WHAT’S INCLUDED?

CMMI encompasses several levels of maturity, each focusing on different aspects of an organization's processes.

✅ Process Areas: CMMI defines specific process areas, such as project management, business analysis, and measurement.

✅ Maturity Levels: CMMI outlines five maturity levels, ranging from Initial (Level 1) to Optimizing (Level 5).

Let’s pause here.

The recommended use for this framework is what was mentioned in the intro - a high-level “You Are Here!”

Sure, you can go real deep.

But let’s be real - your company does not have the time for this deep-dive analysis; or your client is not gonna pay for it 🙅.

You just want to understand where you are - closer to the top than the bottom? Closer to Level 1 🤡, than Level 5 🦸‍♀️?

Then you can break it down from there. On to the next section for how-to ⬇️

HOW DO YOU GET IT?

A simple approach-

Define Key Processes - capacity planning, SDLC, new-hire onboarding, etc.
Assign a Level to each process, see pic below. Write it all down.
Be a BA - Current State, Desired State, Gap Analysis.
Now The Fun Part - check in with scores/levels you initially assessed. Do this a couple times per year.
Be a BA, again. Gap analysis and continuous improvements to level up on your key processes 🔄 📈 🔄 !